Service
At Sutphen, we pride ourselves in our commitment to service after the sale. Whether you want to send your apparatus to Sutphen’s service facility in Urbana, Ohio, or you need a certified Sutphen professional to visit your department in-person, Sutphen is here for all of your apparatus parts, service and maintenance needs.
Contact Information
Parts Email Inquires
parts@sutphencorp.comWarranty Email Inquiries
warranty@sutphencorp.comTech Support Email Inquiries
techsupport@sutphencorp.comTraining Email Inquiries
training@sutphencorp.com
Urbana Service Facility
Our team provides comprehensive maintenance and support for fire apparatus, including annual inspections, hydraulic system checks, and paint upkeep, ensuring peak performance and longevity.
Reconditioning Apparatus
Full-scale refurbishment, from minor tune-ups to full overhauls, including ladder acid-washing, new paint schemes, lighting upgrades, and more, tailored to meet your department’s needs and budget.
Training
Sutphen’s emphasis on service continues with our commitment to education and training. At Sutphen’s service and training center, we offer nearly 1,300 square feet of classroom space for up to 70 students.
Warranty
Sutphen's Warranty Procedure ensures a smooth claims process by requiring a completed warranty request form, prior approval before repairs, and submission of supporting documentation.
Tech Support
Sutphen's experienced technicians are specifically trained to troubleshoot and diagnose issues over the phone or via email.