Service

At Sutphen, we pride ourselves in our commitment to service after the sale. Whether you want to send your apparatus to Sutphen’s service facility in Urbana, Ohio, or you need a certified Sutphen professional to visit your department in-person, Sutphen is here for all of your apparatus parts, service and maintenance needs.
Contact Information

Contact Information

Parts Email Inquires
parts@sutphencorp.com
Warranty Email Inquiries
warranty@sutphencorp.com
Tech Support Email Inquiries
techsupport@sutphencorp.com
Hours
Open Monday — Friday, 7am - 4pm ET
Office Phone
937-969-8851
24-Hour Service
937-969-8851

Urbana Service Facility

Our team provides comprehensive maintenance and support for fire apparatus, including annual inspections, hydraulic system checks, and paint upkeep, ensuring peak performance and longevity.
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Reconditioning Apparatus

Full-scale refurbishment, from minor tune-ups to full overhauls, including ladder acid-washing, new paint schemes, lighting upgrades, and more, tailored to meet your department’s needs and budget.
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Training

Sutphen’s emphasis on service continues with our commitment to education and training. At Sutphen’s service and training center, we offer nearly 1,300 square feet of classroom space for up to 70 students.
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Warranty

Sutphen's Warranty Procedure ensures a smooth claims process by requiring a completed warranty request form, prior approval before repairs, and submission of supporting documentation.
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Tech Support

Sutphen's experienced technicians are specifically trained to troubleshoot and diagnose issues over the phone or via email.
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