Sutphen Service
Sutphen offers a wide range of service options for both new and legacy apparatus.
For questions about service, maintenance, parts, or reconditioning, please contact your local certified Sutphen service center. Our trusted network is always ready to support you—anytime, anywhere.
Contact Information
Parts Email Inquires
parts@sutphencorp.comWarranty Email Inquiries
warranty@sutphencorp.comTech Support Email Inquiries
techsupport@sutphencorp.comAnnual Service Inspections
Whether your department responds to 10,000 calls a year or 500, your fire apparatus is a critical, life-saving piece of equipment that needs to be ready.
In order to protect your apparatus from routine wear and tear, we recommend annual service inspections from a certified Sutphen technician. Our technicians work with your department to inspect every aspect of your truck and ensure your apparatus will work with your department for years to come. Below you will see a list of Sutphen’s annual inspection items.
Inspection of chassis and components (excluding brakes):
- Inspection of the fire pump, valves and components
- Inspection of the hydraulic system and components, both pressure and operation
- Lubrication of all grease fittings
- Complete inspection of ladder, components, cable adjustments and ladder lubrication
- Inspection of torque for aerial base and all major fasteners
Paint Upkeep
In order to keep your paint in the best condition possible, we have specific and tedious cleaning recommendations. Your paint will be best maintained by following the recommendations below:
During the first 90 days of ownership:
- Do not wax painted surfaces.
- When washing painted surfaces, wash with a mild automotive soapy water and a terry cloth or microfiber cloth.
- When removing bugs from painted surfaces, use a foaming window cleaner that does not contain ammonia
After the first 90 days of ownership:
- You may wax painted surfaces with a quality automotive carnauba paste or liquid.