Sutphen Service, Parts and Warranty

Whether your department needs an annual inspection or complete apparatus reconditioning, Sutphen’s Service and Parts Center brings an unmatched post-purchase experience to you.

At Sutphen, we understand the importance of service after the sale. With an entire wing of our new 185,000-square-foot facility dedicated to service, parts and warranty, Sutphen’s post-purchase customer experience is on full display.

The expansive service wing of Sutphen’s new facility can comfortably accommodate 15 apparatus at once, allowing Sutphen’s certified emergency vehicle technicians the ability to efficiently and effectively work on apparatus from inside the facility.

This expansive space is complete with state-of-the-art tools and equipment, a fab shop within facility, a hydraulics workspace and much more.

Beyond servicing apparatus, the Service and Parts wing of the facility is home to a customer parts pickup desk and lounge area. For those customers who prefer picking up parts in-person, compared to shipping parts, Sutphen offers a parts-specific entrance and welcome desk.

Shown in at the top of the page, the service and parts reception desk streamlines your parts and service experience while ensuring you receive the best customer experience possible.

When you work as hard as a firefighter and put your apparatus to the test nearly every day, fire apparatus service and maintenance is inevitable. With Sutphen’s robust service center, your department and your community can feel confident in your apparatus service work.

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