- Privacy/Legal

Sutphen Internet Privacy Statement

Sutphen has a strong commitment to providing excellent service to all of our customers and visitors of this website, including respecting your concerns about privacy. We understand that you may have questions about how this website collects and uses information. We have prepared this statement to inform you of the privacy principles that govern sutphen.com.

This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized this statement by major processes and areas so that you can quickly link to the information of most interest to you.

The bottom line is that meeting your needs and expectations form the foundation of everything we do - including protecting your privacy.

If after reviewing this Statement you have any questions or privacy concerns please send an e-mail to info@sutphen.com or send a letter to:

Sutphen Corporation
7000 Columbus-Marysville Road, Amlin, Ohio, USA 43002

Browsing

This website does not collect personally identifiable information from your computer when you browse this website and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your e-mail address, or any other personally identifiable information. When you request a page from our web site, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our website function correctly and provide you the functionality that you see on this website, as our servers use this information to deliver to you the pages on this website. We also use this information to better understand how visitors use our website and how we can better tune our website, its contents and functionality to meet your needs.

Information We Collect

When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you wish to purchase Sutphen logo merchandise, we will ask you for information such as name, address, telephone number, e-mail address and credit card number so that we can process your order. We will use your e-mail address to send a confirmation and, if necessary, might use the other information to contact you for help to process the order. We will also use your e-mail address to notify you about special offers and promotions as described in the E-Mail section of this Statement, but you can opt out of e-mails at any time.

Securing the Transmission and Storage of Data

We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and corporate policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator. We also use SSL on other select pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."

After information reaches Sutphen it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Sutphen. Information collected on the Sutphen.com site is processed and stored in the United States.

Disclosure of Information to Third Parties

In addition to required information sharing described directly above, Sutphen does use the services of third parties, such as e-mail service providers and marketing companies that act as agents on behalf of Sutphen. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose Sutphen specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We prohibit the sale or transfer of personal information to entities outside of the Sutphen family of companies for their use without your approval.

Cookies

Our website uses "cookie" technology. "Cookies" are encrypted strings of text that a website stores on a user's computer. Our website requires the use of a cookie throughout the online reservation process. Without cookies we will not be able to keep information you enter on multiple pages together. For example, unless Sutphen.com can remember what merchandise you have ordered, we won't be able to complete your order. Cookies also enable us to customize our website and offerings to your needs and provide you with a better online experience on Sutphen.com. In addition, cookies are used to:

Allow registered users to sign in without typing their sign-in name each time; Measure usage of various pages on our website to help us make our information more pertinent to your needs and easy for you to access; and Provide functionality that we believe would be of interest and value to you.

The types of cookies that we use are referred to as "session" cookies and "persistent" cookies. Session cookies are temporary and are automatically deleted once you leave Sutphen.com. Persistent cookies remain on your computer hard drive until you delete them. We do not use cookies to gather information concerning your visits to other sites, nor ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Sutphen. Cookies do not corrupt or damage your computer, programs, or computer files.

In addition, the service providers we use to serve and host our advertisements, and/or deliver our e-mails, use session and persistent cookies, to track the number of times Sutphen.com is accessed and whether the site was accessed from an advertisement. Sometimes cookie technology is used to track the number of times an advertisement is viewed. In all cases, the cookie generated from the advertisement or e-mail does not contain any personally identifiable information and will remain on your hard drive until you delete it.

You may set your browser to block cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality and access certain content on our website.

E-mails About Special Offers and Promotions and Opt-Out

It is our intention to only send you e-mail communications that will be useful to you and that you want to receive. When you create a personal account or provide your e-mail address, we will periodically contact you via e-mail and provide information about special offers and promotions that may be of interest to you. These communications will relate to Sutphen offers and/or the promotions of select, reputable third parties with whom Sutphen has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We use a third-party e-mail service provider to send e-mails. This service provider is prohibited from using your e-mail address for any purpose other than to send Sutphen related e-mail. If you do not wish to receive e-mails with updates and information, please unsubscribe here. In addition, every time you receive an e-mail you will be provided the choice to opt-out of future e-mails by following the instructions provided in the e-mail. You may also opt-out online by updating your personal account.

Other Web Sites

Sutphen is only responsible for the privacy statement and content of this website. We are not responsible for the privacy practices or the use of cookies on websites that you have accessed this website from and to the non-Sutphen websites that you may access from this website.

Legal Issues

This is a United States website and is subject to United States law. Sutphen will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Sutphen guests, visitors, associates, or property (including this site), or to others. Laws related to personal identifiable information vary by country. For example, personally identifiable information collected in the European Union is subject to the EU Data Protection Directive.

Sutphen.com Internet Privacy Statement Changes

In the future, we may need to change this Statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.